Refund Policy

Behind the Mask, hosted by Through Knowledge Gain Power Ltd
Last updated: 14.04.2025

 

At Behind the Mask, we are committed to delivering high-quality services that support personal development, healing, and transformation. We understand that circumstances can change, and we aim to be fair and transparent with our refund process.

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🔁 Workshop & 1-to-1 Session Refunds

• Full Refund – Available if cancellation is made 48 hours or more before the scheduled appointment or workshop.

• Partial Refund (50%) – Available for cancellations made 24–48 hours prior to your session.

• No Refund – Cancellations made less than 24 hours in advance or non-attendance without notice.

If you miss your session due to an emergency, please contact us within 24 hours. We will consider rescheduling at our discretion.

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📦 Digital Products & Downloads

Due to the nature of digital content (e.g., eBooks, guidebooks, online resources):

• All digital product sales are final.

• No refunds are issued for digital downloads unless the product is faulty or inaccessible due to a technical issue on our end.

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🧾 Custom Programmes & Packages

For coaching packages, multi-session bookings, or bespoke programmes:

• Refunds are only available if cancellation is requested before the first session.

• Once the first session has commenced, no refunds will be issued. However, unused sessions may be rescheduled with prior agreement.

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💬 Rescheduling Policy

We understand that life happens! If you need to reschedule:

• Please contact us at least 24 hours in advance to avoid cancellation fees.

• Rescheduling requests made less than 24 hours before the session may not be guaranteed.

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📍 How to Request a Refund

To request a refund or discuss a cancellation:

• 📧 Email us at: rare.diamondno1@outlook.com

• Please include your full name, booking date, and reason for your request.

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⚖️ Our Commitment to Fairness

We believe in open communication and compassion. If you feel a refund should be granted outside these terms due to exceptional circumstances, we’re happy to discuss your situation.

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