Privacy Policy

Effective Date: 14.04.2025.

At Behind the Mask, hosted by Through Knowledge Gain Power, we are committed to protecting and respecting the privacy of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable laws and ethical guidelines for therapy services.

1. Information We Collect

In the course of providing therapy services, we may collect the following types of personal information:

Personal Identification Information: Name, contact details (email, phone number), date of birth, gender, emergency contact information.
Health Information: Medical history, mental health history, diagnoses, treatment plans, and progress notes.
Payment Information: Billing information, insurance details, payment history.
Communication Information: Any communications you share with us via phone, email, or in person regarding appointments, treatment, or other matters.

2. How We Use Your Information

We may use the information we collect for the following purposes:

Providing Therapy Services: To assess, diagnose, and treat mental health conditions and provide therapy sessions.
Billing and Payment: To process payments and billing related to therapy services.
Communication: To contact you regarding your appointments, treatment updates, and administrative matters related to your care.
Legal and Ethical Compliance: To comply with laws, regulations, and ethical requirements related to mental health care.

3. How We Protect Your Information

We take reasonable measures to protect your personal and health information. These measures include:

Physical Security: Secure storage of physical records in locked areas.
Electronic Security: Use of encryption and secure servers for storing digital records.
Access Control: Limited access to your information by authorized staff only, and ongoing training for our staff on confidentiality and data protection.

4. Disclosure of Your Information

We may disclose your personal or health information in the following circumstances:

With Your Consent: We will seek your written consent before sharing information with others, except in certain situations outlined below.
Legal Requirements: If required by law, we may disclose your information to law enforcement or other authorities (e.g., subpoenas, court orders).
Emergencies: In case of an emergency, we may disclose your information to appropriate healthcare providers to ensure your safety and well-being.
With Third-Party Service Providers: We may share your information with third parties who provide services such as billing, insurance verification, or records management. These third parties are bound by confidentiality agreements and only use your information for the purposes we specify.

5. Your Rights Regarding Your Information

As a client, you have the following rights concerning your personal and health information:

Right to Access: You can request a copy of the information we have about you, including therapy notes, treatment records, and billing information.
Right to Correct: You may request corrections or updates to your personal or health information if it is inaccurate or incomplete.
Right to Withdraw Consent: You may withdraw your consent for certain disclosures at any time by providing written notice, except where disclosure is required by law.
Right to Confidentiality: We will maintain the confidentiality of your therapy records unless otherwise required by law.

6. Retention of Your Information

We will retain your personal and health information for as long as necessary to provide therapy services, comply with legal and ethical requirements, and fulfill our administrative obligations. After this period, we will securely destroy or anonymize your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of significant changes, and the updated Privacy Policy will be available upon request or on our website.

8. Contact Information

Contact

you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
📧 Email rare.diamondno1@outlook.com
📞 07825 299 834
🌐 www.through-knowledge-gain-power.com